Refund Policy

Your satisfaction is our priority. Please do not hesitate to contact us with any questions or concerns. Okaysou will gladly accept returns if you change your mind within 90 days of receipt of the order. Please just purchase with high confidence!

All returns must be authorized by Okaysou. To start the return process, please send us an email at support@okaysou.com and includes Your Order ID.

90-Day Money-Back Guarantee for Any Reason

All items purchased at Okaysou.com can be returned for a refund for any reason within 90 days of the original purchase date.

Attention:

  • Return all accessories in original packaging and new condition

Your return will be processed within 2-3 working days of receiving your request. When we have received the item and verified the contents, we will refund you in the same method you paid for the items. Typical turnaround time is 3 to 5 business days.

Warranty for Quality-Related Issues

For products registered with warranty, if there are any quality issues found, please contact us to file a warranty claim. Please send us an email at support@okaysou.com explaining the quality issues and include the following information:

  • Your Order ID
  • Email address used for the order and date of purchase
  • The specific quality issue, including a video as proof of this issue

Once the claim is confirmed, we will provide you with solutions and options of return, refund or replacement, and we will provide you a prepaid return shipping label.